Troubleshooting Guide

Having issues with your Chargie? Don’t worry — most problems have simple solutions. Find your fix below.

🔌 Connection
🔋 Full Charge
❓ Validation
👁️ Visibility
🔄 Toggling
📱 Reconnection
⚡ USB-C PD
✉️ Support

App won’t connect to Chargie

Connection issues are usually physical. Check these first:

✅ Quick Fix

1Check cable connections at both ends

2Try a different USB cable

3Use a 2A+ charger (stronger is better)

4Change one component at a time

LED Status:

Green = Powered
Red = Passing Power

Woke up with 100% charge

This happens due to aggressive battery optimization on some phones. The OS puts Chargie to sleep.

Tested & Compatible:

✓Google Pixel 3a

✓Huawei P20 Pro

✓OnePlus 7T

✓Samsung Galaxy S6

✓Xiaomi Pocophone

✓iPhone 12

✓iPhone 6s

✓Huawei P8 Lite

✅ Fix Battery Optimization

1Settings → Battery → Battery Optimization

2Find “Chargie” → Select “Don’t optimize”

3Disable “Adaptive Battery” for Chargie

4Visit dontkillmyapp.com for device-specific tips

💡 Pro Tip

Newer Chargie devices have built-in firmware timeouts — they can stop charging automatically even without app control!

“Found but not plugged”

The app can’t verify Bluetooth matches the charging device. This is called validation.

✅ Solutions

1Use a stronger charger (2A+ for 3000mAh+)

2Increase Bluetooth TX power in app

3Toggle Bluetooth off/on or reboot

4Ensure firm cable connections

⚠️ Weak Charger Issue

Power surge at switch-on can reset Chargie, breaking the connection.

Can’t see my Chargie

If your Chargie isn’t appearing in the scan list:

✅ Troubleshooting

1Check green LED is on

2Enable “Show all BLE devices” in Settings

3Replug your Chargie

4Reboot your phone (fixes 99% of cases)

Note: Every Chargie is tested before shipping. Components are ESD protected up to 10,000V.

Power keeps toggling

Usually caused by PD (Power Delivery) chargers.

⚠️ PD Compatibility

Standard Chargie doesn’t support PD chargers. PD negotiation disrupts Bluetooth.

✅ Solutions

1Use a non-PD charger (standard 5V)

2Disable “Auto validation” in Settings

3Connect manually each time

4Upgrade to Chargie C for PD support

Previously working Chargie fails

If a Chargie stops connecting (shows in scan but won’t connect):

✅ Recovery Steps

1Reboot your phone first

2Update to latest app version

3Check cable makes firm contact

4Try a different cable

5Test with another phone

USB-C PD Charger Issues

Power Delivery chargers need special handling:

Standard vs Chargie C

Standard: Not compatible with PD

Chargie C: Full PD support

✅ Best Practices

1Use Chargie C for PD chargers

2Use USB-PD certified chargers

3Use high-quality USB-C cables

💡 Pro Tips for Best Performance

Quality chargersA good 2A+ charger ensures stable power delivery and prevents connection drops.

Firmware updatesCheck for Chargie firmware updates regularly in the app for bug fixes.

Optimal range: 20-80%Keep your battery in this range for maximum longevity and health.

Clean contactsPeriodically clean USB ports and connectors for reliable connections.

Room temperatureAvoid charging in extreme heat or cold for best battery health.

App permissionsEnsure Chargie has Bluetooth, notification, and battery permissions.

Still Need Help?

Our support team responds to 99% of inquiries. We’re committed to finding a solution together.

✉️ Contact Support

Please include: phone model, OS version, charger power, and screenshots of settings.